Privacy Policy
Last updated April 8, 2024
Introduction
Welcome to Firmus software as a service construction design risk mitigation platform, which is available through Firmus websites and domains (such as www.firmus.ai) (collectively, the “Service”). This Privacy Policy (“Policy”) explains how information about you is collected and used by the Service, which is developed and operated by Firmus Ltd. (“Company” or “we”, “us”, “our”). We are committed to complying with data protection laws applicable to the Service. The Service is not directed to users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow minors under the age of 18 to use the Service. This Policy may be amended from time to time. We will post any change to this Policy on our Service at a reasonable time in advance of the effective date of the change, and we will also make efforts to proactively notify you through the Service or by email of the changes if we have your email address.Contact us
If you have any questions, comments or concerns regarding this Policy or our processing of your personal information, please contact us at privacy@firmus.ai or through the “Contact Us” section in our website – available at www.firmus.ai/. What we collect and why| Scenario | Purposes | Categories of information processed |
|---|---|---|
| When you use the Service or provide user content to the Service. | Facilitate a Service feature that the user specifically requested. | You login credentials (such as email and password) and use content you upload to the Service, such as documents and project's construction drawings. |
| When you provide your information for marketing purposes. | Our marketing purposes - we will use your Information to send you marketing communications about our services, including promotional newsletters. You may 'opt-out' of using your information for marketing purposes by sending an email to: privacy@firmus.ai, or as otherwise provided in our marketing communications. By doing so, we will only delete or stop processing the data which is required to contact you for the marketing purposes, while the rest of the data which is necessary to provide you with the Service will continue to be processed and used. | Your email address and full name. |
| Contacting us with an inquiry through our email or our online contact form or scheduling a demo. | Responding to your inquiry, our business development. | For an inquiry - your email address, full name, your company name, position, the subject of your inquiry and the text of your message. For scheduling a demo – time & date of the demo, your email address, full name, company name, role, type of construction you are involved in, common contracts in your projects and any additional information. |
| When you provide us with your feedback and reviews. | Responding to your feedback and reviews, our business development. | Your email address, full name and your feedback or review. |
| Use of cookies on the Service. | Facilitate a Service feature that the user specifically requested, Analyze the Service usage to evaluate and improve its performance and our business, improve user experience on the Service. | IP address from which you access the Service, time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Service. |
You do not have a legal obligation to provide the above information. However, if you choose not to provide this information to us, we may not be able to process your feedback, respond to your inquiry/demo request, or provide you with the Service feature you specifically requested.
Please use discretion when providing user content that includes the personal information of you or others.
YOU ARE SOLELY LIABLE FOR PROTECTING THIRD PARTIES’ AND YOUR OWN PRIVACY, AND FOR OBTAINING THE PRIOR CONSENT OF INDIVIDUALS WHOSE PERSONAL INFORMATION IS INCLUDED IN THE USER CONTENT. WE WILL NOT BEAR LIABILITY FOR ANY DAMAGES THAT MIGHT INCUR TO YOU OR TO THIRD PARTIES AS A RESULT OF THE PUBLICATION OF PERSONAL INFORMATION.
Methods and sources for collecting your personal information
We collect the personal information from several sources:
- When provided to us through the contract, the Service or when provided to us through our Email and our online contact form.
- From our service providers helping us to operate the Service.
- Through the device you use to access our Service, including through third party cookies and analytics tools, as described below.
Sharing your personal information
We will not share your information with third parties, except in the events listed below or when you provide us with your explicit and informed consent.
| Scenario | Purposes | Categories of Third parties involved |
|---|---|---|
| We will share your information with our service providers who assist us with the internal operations of the Service. | Operating the Service and our business. | Wix, Calendly, Google Analytics, Hubspot, Hotjar, AWS and AI tools, Subject to additional Policies, such as: https://www.wix.com/about/privacy. https://calendly.com/legal/privacy-notice. https://policies.google.com/privacy. https://legal.hubspot.com/privacy-policy. https://www.hotjar.com/legal/policies/privacy. https://aws.amazon.com/privacy/. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes. |
| When you share your user content with other users of the Service. | Operating the Service and facilitate a Service feature that you specifically requested. | Other users of the Service. |
| If you abused your rights to use the Service or violated any applicable law while doing business with us. | Responding to, handling, and mitigating suspected violations of law in connection with our business. | Competent authorities, legal counsels, and advisors. |
| If a judicial, governmental, or regulatory authority requires us to disclose your information. | Complying with a binding request from a competent authority. | Competent authorities. |
| With our parent company and subsidiaries or if the operation of the Service or our business is organized within a different framework, or through another legal structure or entity. | Operating the Service and our business, Enabling a structural change in the operation of the Service and our business. | Firmus AI Inc. or the target entity of the merger or acquisition, legal counsels, and advisors. |
Data retention and security
We retain your information for as long as needed to operate the Service, and thereafter as needed for record-keeping matters.
We will retain your information for as long as needed to operate the Service. The overall period of retention is approximately 7 years. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish, and defend legal claims and enforce our agreements.
We implement measures to secure your information.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information, such as storing the information on a secure server of AWS. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, there is no guarantee that it will be immune from information security risks
